In this downloadable publication you'll hear from:
- Steven Walden - Beyond Philosophy
- Olivier Milcent - Momac
- Stuart Brown - Teleware
The latter is reproduced with the kind permission of its sponsor, Lavastrom Analytics, and poses the question of "Why aren't your customers happy"?
Finally, you'll hear from our own By Mary Lennighan with her article Keeping It real, originally published earlier this year.
If all this wets your appetite for more on #CEM, then you should really come along to the Total Telecom Customer Experience Summit on the 14 November.
At this event you'll hear from a range of experts on the subject, including:
- Director, Customer Experience - Telefónica Europe
- Senior Director for Customer Value Management - Du
- Director, Customer Experience - EE
- Chief Network Officer - Tata Communications
- Chief Officer Customer Services Operations - Ufone GSM
- Managing Director, Global Telecom Markets (GTM) - BT Wholesale