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Thursday, 20 November 2014

The 10 ICT companies delivering the greatest user satisfaction #WCA14

The Users' Choice award at the World Communication Awards is all about delivering outstanding levels of satisfaction to the user.

The top ten are determined through research conducted by Ocean82 and Total Telecom [METHODOLOGY] with the winner being named at the gala dinner on the 2 December 2014.

The top ten this year are:

  • Atos
  • BT
  • KDDI Global
  • NTT Com
  • Orange Business Services
  • PCCW Global
  • SingTel
  • Telmex
  • T-Systems
  • Verizon

  • Considering that the winners for the last 5 years have all been traditional telco's, it's interesting to note that for the first time this year we have a finalist in Atos who isn't a telco. There again, it's entirely in line with the corporate ambition of the company that on acquiring Siemens IT Solutions and Services in 2011 said “Today is a momentous day for our company as we embark on the next chapter in our history to become a top 10 global IT services provider" (Thierry Breton, CEO, Atos) - it looks like they've made that happen!

    So who were the previous winners? Well, one of them, no longer exists, Global Crossing now being part of Level3.

    2009 >> Global Crossing
    2010 >> Verizon
    2011 >> SingTel
    2012 >> Orange Business Services
    2013 >> NTT Com

    Who will triumph in 2014, find out on the 2 December...

    If you want to find out more about becoming or choosing an outstanding ICT company, Ocean82 CEO, Janet Watkin, will be running a session at this years Total Telecom Festival - come along and join the debate.

    5 sessions you can't afford to miss at Total Telecom Festival #TTFest

    There are only a couple of weeks until the Total Telecom Festival and the World Communication Awards (WCA) we are very excited for the biggest party in telecoms.

    To get you as eager as we are, here are a handful of sessions we can’t wait to see adn you can't afford to miss.

    Tuesday 2 December
    Keynote Speaker: Re-defining the Telco-OTT relationship: From Telco to Digital Company 
    Alex Sinaga, Chief Executive Officer, Telkomsel 

    Alex Sinaga

    Keynote Speaker: Future proofing the network and what lies ahead for the mobile operator 
    Fotis Karonis, Chief Technology Officer, EE

    The next step for network service providers in the age of the digital ecosystem 
    Stephen Shurrock, Director of Innovation and Digital Disruption, Telefonica O2 Ireland Limited
    and Chris Lewis, MD, Lewis Insight

    The 16th World Communication Awards
    The biggest and most prestigious party in telecoms.

    Wednesday 3 December

    Day Two of the Festival will do something that has never been done before. WCA winners will present to the delegation. Exploring the key factors as to why they won their awards, promoting best practice, innovative thinking and thought leadership. Whether you win an award or you want to know what you need to do to win in future, these sessions are not to be missed.

    Have a look at the full agenda to see the other great sessions and don't forget to book your place for the Festival and WCA!

    Monday, 17 November 2014

    The top 4 global operators in telecoms #TTFest #WCA14

    WCA Category Spotlight: Best Global Operator 

    As the World Communication Awards draw nearer we’re finding it harder and harder to hide our excitement here.

    As part of the World Communication Awards we’re releasing a set of Category Spotlights (in countdown fashion of course) highlighting the finalists for that particular category. We started things off last week with the Best Brand Campaign and now we turn our attention to the Best Global Operator category.

    NTT Communications
    Tata Communications 

    AT&T is one of the most honoured communications holdings companies in the world, operating in North America, South America, Europe, Asia, Africa and Australia with customers in practically every country on the planet.
    With a powerful array of network resources that includes the nation’s most reliable 4G LTE network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best global wireless coverage, based on offering roaming in more countries than any other U.S. based carrier, and offers the most wireless phones that work in the most countries. The sheer amount of IP-based business communications services is one of the most advanced in the world.

    NTT Communications 
    NTT are the top ranked telecommunications company in the world. The company offers seamless services in 196 countries/regions, operates more than 150 data centres, has one of the world's largest IP backbones and is Asia’s largest network wholesaler. With Enterprise customers outside Japan number over 3,400. NTT Com has formulated a global cloud vision as a strategic plan for increasing revenue and profits in the enterprise sector.

    Tata Communications 
    Tata Communications provides innovative services across 6 continents through N industry-leading global infrastructure, and is supported by staff in over 40 countries. A Tier-1 global IP network that spans Africa, Asia, Europe, North America and South America. With a massive global customer base including; 3,000 large enterprises, 1,600 service providers and 700 mobile operators.
    It’s also worth noting that in April 2014 Tata Communications was for the first time awarded a position in the ‘Leaders’ quadrant of the Gartner Magic Quadrant for Global Network Service providers. The Magic Quadrant evaluates companies based on ‘completeness of vision’ and ‘ability to execute’.

    Telstra Corporation Limited (“Telstra”) is one of Australia’s leading telecommunications and media services companies. It is a global supplier of managed network services and international data, voice and satellite services, providing scalable and reliable managed network services.
    Telstra has a global footprint in Asia, UK, Europe, Middle East, Africa and the Americas. Its network capabilities are among the largest and most diverse in Asia Pacific. With its international presence including and international Group, headquartered in Hong Kong; Access to 230 countries and territories and more than 2,000 PoPs around the world; A network that stretches over 364,000km around the globe, nearly half the traffic from which feeds into major hubs in Hong Kong and Australia; and a global presence with over 4,000 staff in more than 20 countries.
    Telstra’s aspiration is to provide the best service in its industry and has been working hard to put the customer at the centre of everything it does every day. Today, Telstra has about 75,000 more advocates and around 160,000 less detractors than last year and it’s clear that efforts are having a positive impact.

    To find out who is the Best Global Operator then book your place at the World Communication Awards on 2nd December at The Lancaster hotel, London. The biggest party in telecoms! To see who else is leading the way in global telecoms then have a look at Total Telecom Global 100 edition to find out more.

    It's Time for Change #JuniperNetworks