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Friday, 11 April 2014

Interview: Douglas Loewe on Network Management

Ahead of the Network Management Show 2014, we've been interviewing our speakers to get their views on the hot topics.
This week we spoke to Douglas Loewe, Managing Director, Interxion, who will be speaking on Day 1 of the conference on the topic of 'Connectivity and Managing Data Centres: Making Smart Cities a Reality'. Read his thoughts below.  

Why is network management important in the telecom industry today? 

As a carrier neutral data centre, we don’t operate our own network, but we do work with over 500 carriers, so we have a pretty good understanding of what works for them and their customers.
One of things our customers say they look for when picking a carrier is the ability to ensure their high value applications have excellent response times for their end users. To deliver good response times you need to have good network management, so in my view good network management is absolutely crucial for the telecom industry.    
Where do you see most innovation happening in the network today? 

I think the key innovation has to be around flexibility through things like better speed of provisioning and dynamic bandwidth. Also I think application aware networking is really interesting and something that is changing the networking landscape.    
Is how you manage your network an opportunity for differentiation for telecom operators? 

Definitely.  When enterprises come to our data centre they tend to already know which carriers they want to use and the carriers that we hear the most are usually the ones that are well managed, offer flexibility and most importantly can deliver good response times.
How do you guarantee the customer experience? 

From what I see when working with carriers, is those that offer extra layers of resilience with good capacity to handle rapid traffic growth are usually the ones that continuously deliver on customer experience.  
Can operators look at trends such as SDN, Big Data, and network sharing in isolation or must they consider the wider Network Management perspective?
I don’t think any of these can be looked at in isolation. What we are seeing is that carrier-neutral data centres are the place where operators are introducing their SDN and Big Data products first and enterprises are selecting the carriers that can support all of these services and have a integrated approach on them.   
If you are interested in attending The Network Management Show you can find out more here.

Thursday, 10 April 2014

Everyone's on Twitter Right? Wrong... Asian telco's on Twitter #ACA14

Today we expect everyone to be on Twitter, at least every company, it's even on our Salesforce profiles, the field that says Twitter handle, so I did a quick check against the companies of the CEO of the Year candidates for this years Asia Communication Awards.

It was quite an interesting exercise. 19 companies from 16 Asian countries, searching via Google for their main corporate Twitter account. And the results; one with more than 300,000 followers (@smartcares), one with no apparent corporate Twitter account (Roshan - although a huge number of Facebook fans), six with more than 100,000 followers, and 4 with less than 1,000 followers.

Some you'd expect to have less presence, @pacnet for example won't have a following from the general public, but it's very interesting to see the contrast between those with huge followings and those that have only a relatively small presence - and it doesn't necessarily reflect the number of subscribers, for example Smart have over 54 million subscribers, compared to Etisalat's 6.3 million, but have only 25% more Twitter followers.

It will be interesting to see if there is any correlation between Twitter followers, and the number of votes their CEO's generate for the Asia Communication Awards....

Tuesday, 8 April 2014

Three leaders in Asian Telecoms #ACA14

Now that the voting is open for the 2014 CEO of the Year, several people have asked who the previous winners have been for this prestigious title, which is now into it's forth year at the Asia Communication Awards.

So, looking back at the previous years:

In 2011 we were delighted to name Mr Yue Li, the Chief Executive Officer and General Manager at China Mobile Communications as the inaugural CEO of the Year. He headed a fantastic line up for our first ever Asia Communication Awards, presented at Raffles in Singapore, which included Smart Communications being named Operator of the Year. You can view all the 2011 winners here.

In 2012 the awards dinner moved across to the larger Grand Copthorne Waterfront Hotel in Singapore as more companies discovered the ACA.

One thing that didn't change was Smart's success, once again walking away with the Operator of the Year trophy, but this time the winners list was headed by Mr. Hu Houkun (Ken Hu) Deputy Chairman of the Board and Rotating CEO of Huawei, who also took Vendor of the Year for the second year running.

And so to 2013 with another new venue in the shape of the imposing Conrad Centennial Hotel, where the Asia Communication Awards will also be presented in 2014 [book your tickets - final night of CommunicAsia: party party party!], which saw some things change, but others stay the same. Huawei completed the hattrick, walking away with Vendor of the Year for the third consecutive year, whilst local player StarHub took the trophy for Operator of the Year. CEO of the Year went to the widely admired Vinod Kumar of Tata. You can view the entire roll of honour here.

So who will be CEO of the Year in 2014? Well that's still up to you. Voting is currently open HERE but remember you must get your vote in by the 20 April 2014. The winner will be revealed at the awards dinner in Singapore on the 19 June.