The ten companies on this list have achieved the highest customer satisfaction index (CSI) from an assessment of the responses to surveys conducted by Total Telecom and Ocean82. The survey collects views from enterprise users about their levels of satisfaction with the product, value for money and the levels of customer support they received from their provider in the last twelve months. It has been designed to assess the effectiveness of organisations at winning the hearts and minds of their users.
The ten finalists this year are (in alphabetical order):
- AT&T
- BT
- Etisalat
- NTT Communications
- Orange Business Services
- Singtel
- Tata Communications
- Telefonica
- T-Systems
- Verizon Business
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