Thursday, 4 October 2012

10 Telecom Operators That Enterprises Love #WCA12

The finalists have just been announced for the User's Choice award for the 2012 World Communication Awards.

The ten companies on this list have achieved the highest customer satisfaction index (CSI) from an assessment of the responses to surveys conducted by Total Telecom and Ocean82. The survey collects views from enterprise users about their levels of satisfaction with the product, value for money and the levels of customer support they received from their provider in the last twelve months. It has been designed to assess the effectiveness of organisations at winning the hearts and minds of their users.

Hearts + Minds = CSI Index

The ten finalists this year are (in alphabetical order):
  • AT&T
  • BT
  • Etisalat
  • NTT  Communications
  • Orange Business Services
  • Singtel
  • Tata Communications
  • Telefonica
  • T-Systems
  • Verizon Business
Congratulations to all the finalists. The winner will be revealed at the World Communication Awards on the 13 November 2012. For more details visit the website.


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