10 ICT companies that are the choice of the user #WCA14 #TTFest

Every year Total Telecom partners with Ocean82 to conduct research amongst enterprise users of telecoms into the service providers who they rate most highly; the company most highly rated takes the coveted Users' Choice Award at the World Communication Awards. The result is determined through an assessment of the survey responses resulting in a customer satisfaction index (CSI) - the company ranked most highly wins.

The 10 most highly rated have now been revealed, one of which will be named this years' Users' Choice on the 2 December 2014.

The top 10, in alphabetical order are:

• Atos Origin
• BT
• KDDI Global
• NTT Com
• Orange Business Services
• PCCW Global
• SingTel
• Telmex
• T-Systems
• Verizon 

This year, for the first time Total Telecom is delighted to be able to offer greater insight into what drives outstanding performance at a roundtable discussion chaired by Ocean82 CEO, Janet Watkin, on day two of the Total Telecom Festival, 3 December 2014. 

This session forms part of a unique day, immediately after the World Communication Awards where we will explore what makes a great telco. This will take the format of discussion panels and interactive roundtables and so is unmissable for anyone wanting to ensure their company stands out in a sea of competitors, and of course to ensure they are best placed to win WCA trophies in the future.

To find out more about attending the Total Telecom Festival, visit www.totaltele.com/festival 

Voted categories open #WCA13

The voted categories are now open for the 2013 World Communication Awards.

With the rise in popularity of the voted categories over the last few years, we expect to see even more participation for 2013, the 15th year of the prestigious World Communication Awards, and to ensure the competition is stronger than ever, we've been reviewing the assessment methods to ensure the most worth winners are named on the 3rd December 2013 at the awards dinner.

For success in the voted categories you need to enlist the assistance of your staff and clients, so don't delay, start working on them today:

1. CEO of the Year - one of the most prestigious of all categories, won last year by Vittorio Colao, Vodafone [watch his acceptance video here]. This category relies first on nominations and then on a public vote. In the first instance, start nominating if you want your CEO to be in the running. NOMINATE HERE

2. Best Place to Work - launched in 2012, this category has been refined for 2013 with the emphasis firmly on the opinions of those who know - your employees. The winner is determined based on net promoter scores, and to be assessed you need at least 50 responses. ENCOURAGE YOUR STAFF TO COMPLETE THE SURVEY

3. The Users' Choice - now in it's 5th year, this is a research based category with studies carried out in parallel by Total Telecom and our partners at Ocean82. Winning this category is particularly valued by operators, as it is the views of their enterprise customers that count. WHY NOT SHARE THE SURVEY WITH YOUR ENTERPRISE CLIENTS. Last years winner was Orange Business Services

This year the World Communication Awards forms part of the Total Telecom Festival. Find out more by visiting www.totaltele.com/festival

Who will be the Users' Choice?

In 2011 SingTel were the telecom operator receiving the highest ranking in the Customer Satisfaction Index that determines the Users' Choice award, but now we are out to discover who will be victorious in 2012.


The Users' Choice award at the annual World Communication Awards is unique, being determined based on the assessment of a survey of multi-national enterprise users of telecom services. The survey is carried out annually in conjunction with Ocean82 who developed the methodology, and considers the responses of more than 1,000 multinational businesses and enterprises in more than 30 countries.

Currently the survey covers 24 international telecom operators, ranging from AT&T to Verizon Business, but we keep the door open to additional players who can gather 30 or more responses from their customers. If you would like to know more about participating, contact enquiry@totaltele.com 

   

The winner of the 2012 Users' Choice award will be revealed at the 14th annual World Communication Awards on the 13 November in London.


The survey link for enterprises to complete the survey is www.surveymonkey.com/s/UsersChoice2012 or for more information on the World Communication Awards, visit the website


The World Communication Awards are organised by Total Telecom


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