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Showing posts with label #WCA12. Show all posts
Showing posts with label #WCA12. Show all posts

15 #telecom success stories of 2012 #WCA12

This year fifteen outstanding global telecom companies won eighteen awards at the World Communication Awards in London.

They ranged from the most valuable telecom brand in the world [Total Telecom brand ranking 2012] to emerging market players from Africa, Asia, the Middle East, and Europe.

Along the way a number of other companies were Highly Commended, but all deserve mention for simply making it onto the shortlist.


Next year the World Communication Awards celebrate 15 years as the leading mark of excellence in global telecoms, so why not talk to us about how you can align your brand with the best? Email wca@totaltele.com 

11 great #telecom video's from 2012

The Total Telecom video channel, Total TeleVision is stuffed full of fantastic interviews, so we've picked out 11 of the best, produced in 2012 that you really should watch.


Addressing the opportunities in Asia: Jim Clarke - Telstra Global

Building the trust of your customers: Don Peppers - Founding Partner, Peppers & Rogers Group

Europe has to change: Luigi Gambardella, Executive Board Chairman, ETNO

OTT is good for operators: Andreas Bernstrom is CEO of Rebtel

Telco's need to act more like internet companies - Ben Atherton, CEO, Samba Mobile

The regulatory climate in 2012 - Georg Serentschy, Chair 2012, BEREC

The switch is on - are you keeping up: Steve Gleave - VP Marketing, Metaswitch

The Top 500 Telecom Brands - David Haigh, Brand Finance

Video is everything: Storing & distributing content Lucy Dimes of Alcatel-Lucent

What do 'you' mean by customer experience - Johan Langer of Ericsson spoke to Brian Dolby at Total Telecom World

Why is Zain Jordan the "Best Place to Work" - Ahmad Al Hanandeh - CEO


Video's available: #WCA12 and #TTW12

The video's from this years World Communication Awards and Total Telecom World conference are now available as a playlist. There's 21 of them in total that you can view here, or via our YouTube channel.



Featured are winners and sponsors of the World Communication Awards, as well as presenters from Total Telecom World.

Face in the crowd - photos from the World Communication Awards #WCA12

The photographs are back from last weeks World Communication Awards (read about the winners here) and a quick slide show has been put together of some of the tables and winners.



For any more information about the awards, contact us

Consistency is a great message for customer care #CEM

What does it take to provide great customer care? The recipe isn't necessarily clear as Wayne Schutte, of EE made clear in his presentation title at the recent Total Telecom Customer Experience Summit: "Everyone’s talking about it... but what actually is CEM?", but for him it came down to an aeroplane analogy with the warning of ″Don't f___ up the landing″.

But six companies that clearly do know a thing of two about customer care battled it out at this years World Communication Awards, with a shortlist in this competitive category comprising Bite Lietuva, Roshan, Optimus, Orange Business Services, Tata Communications and Turkcell.

However the final message could be that consistency is what counts. The award for Best Customer Care went to Roshan from Afghanistan, the very same Roshan who scooped Best Customer Service Initiative back in June at the 2012 Asia Communication Awards!



Entries are open for the 2013 Asia Communication Awards, so if you think you can do better, it's time to start working on your entry!

Population Explosion leads to Brand Campaign Win #WCA12

One of the most visual of the categories at the World Communication Awards is always Best Brand Campaign, and this year was no exception. The deserving winner, for the second year running, was Idea Cellular Limited who won for their 3G Population Theme Campaign. 

Quite a lot has been written about Idea Cellulars campaigns by the Indian blog 'Business Strategies and Trends' and also by Dehli based marketing website afacs! who distil the Idea message to one of 'Get Idea 3G, Control Population Explosion'! - it's probably the first time procreation has resulted in a WCA win! 

You of course might prefer to settle for watching one of the great adverts that accompanied the campaign... 



Idea clearly have a talent for using brand campaigns to address specific issues of their market, winning the same category at the 2011 World Communication Awards, whilst other recent winners have included Telstra (2010), Starhub (2009), and Turkcell (2008)

View all of the 2012 winners in the press release

Next year, 2013, will be the 15th year of the World Communication Awards, so why not come and talk to us about how you can get involved!

Acceptance Speech: CEO of the Year 2012 #WCA12

On Tuesday Vittorio Colao of Vodafone was named CEO of the Year at the World Communication Awards. You can view his acceptance speech here.

The other major winners of the night were Orange Business Services and Telstra Corporation. OBS won several awards, including being named Best Global Operator for an amazing fifth time, retaking the trophy from BT.




Read about all the winners here

Final 5 named for CEO of the Year #WCA12

Voting has now closed for CEO of the Year for the 2012 World Communication Awards and the winner will be one of the following five:



Osman Sultan, CEO, du (Emirates Integrated Telecommunications Co)







Stéphane Richard: France Telecom-Orange 









Ernest L. Cu: Globe Telecom








Lowell McAdam: Verizon Communications 










Vittorio Colao: Vodafone  







The winner will be revealed at the World Communication Awards, in London, on the 13 November 2012.

10 Telecom Operators That Enterprises Love #WCA12

The finalists have just been announced for the User's Choice award for the 2012 World Communication Awards.

The ten companies on this list have achieved the highest customer satisfaction index (CSI) from an assessment of the responses to surveys conducted by Total Telecom and Ocean82. The survey collects views from enterprise users about their levels of satisfaction with the product, value for money and the levels of customer support they received from their provider in the last twelve months. It has been designed to assess the effectiveness of organisations at winning the hearts and minds of their users.

Hearts + Minds = CSI Index

The ten finalists this year are (in alphabetical order):
  • AT&T
  • BT
  • Etisalat
  • NTT  Communications
  • Orange Business Services
  • Singtel
  • Tata Communications
  • Telefonica
  • T-Systems
  • Verizon Business
Congratulations to all the finalists. The winner will be revealed at the World Communication Awards on the 13 November 2012. For more details visit the website.


12 Operator CEO's to Watch #WCA12

The short list is out for CEO of the Year for the 2012 World Communication Awards. The nominations that have made it to the final voting are:


  • Daniel Hajj Aboumrad: América Móvil
  • Osman Sultan: du (Emirates Integrated Telecommunications Co)
  • Stéphane Richard: France Telecom-Orange
  • Xavier Niel: Free
  • Ernest L. Cu: Globe Telecom
  • Michael Lai: P1 (Packet One Networks Malaysia)
  • Karim Khoja: Roshan
  • Napoleon L. Nazareno: Smart Communications, Inc.
  • Hannes Ametsreiter: Telekom Austria Group
  • Darren Entwistle: Telus Corporation
  • Lowell McAdam: Verizon Communications
  • Vittorio Colao: Vodafone
The winner will be based up industry voting, so cast your vote on Total Telecom at http://www.totaltele.com/show.aspx?i=911

DEADLINE FOR VOTING IS FRIDAY 19 OCTOBER 2012

55 make the grade #WCA12

Congratulations to the 55 companies who have made the short list for this years World Communication Awards - you are already winners to make it this far!

The finalists this year include the big names, like BT and Orange, but we are also delighted to to have finalists from as far afield as Vietnam and Australia in the East and Mexico to the West, from the Middle East and from Africa.Indeed the spread of companies and countries represented is wider this year than ever before, reinforcing the position as truly the WORLD Communication Awards!

The winners will be revealed at the Awards dinner on the 13 November 2012, and from now until then an extensive marketing campaign will drive awareness of the finalists. To capitalise on the excitement talk to us about become a sponsor for the event. You'll be in great company with existing sponsors including Colt Technology Services, Ericsson Ltd, Harvey Nash, Ipanema Techniologies, Orange Business Services, PCCW Global, TeliaSonera International. Find out more about our sponsors here.

With the publication of the short list, the majority of winners are now known, with the exception of CEO of the Year. This is an industry voted category, that last year was won by Randall L. Stephenson of AT&T. To help determine the 2012 winner, cast your vote via the Total Telecom website. 



Who will be the Users' Choice?

In 2011 SingTel were the telecom operator receiving the highest ranking in the Customer Satisfaction Index that determines the Users' Choice award, but now we are out to discover who will be victorious in 2012.


The Users' Choice award at the annual World Communication Awards is unique, being determined based on the assessment of a survey of multi-national enterprise users of telecom services. The survey is carried out annually in conjunction with Ocean82 who developed the methodology, and considers the responses of more than 1,000 multinational businesses and enterprises in more than 30 countries.

Currently the survey covers 24 international telecom operators, ranging from AT&T to Verizon Business, but we keep the door open to additional players who can gather 30 or more responses from their customers. If you would like to know more about participating, contact enquiry@totaltele.com 


Vote for the Users' Choice   
The winner of the 2012 Users' Choice award will be revealed at the 14th annual World Communication Awards on the 13 November in London.


The survey link for enterprises to complete the survey is www.surveymonkey.com/s/UsersChoice2012 or for more information on the World Communication Awards, visit the website


The World Communication Awards are organised by Total Telecom


Share this using the hashtag: #WCAUsersChoice