The 10 ICT companies delivering the greatest user satisfaction #WCA14

The Users' Choice award at the World Communication Awards is all about delivering outstanding levels of satisfaction to the user.

The top ten are determined through research conducted by Ocean82 and Total Telecom [METHODOLOGY] with the winner being named at the gala dinner on the 2 December 2014.

The top ten this year are:

Atos

BT

KDDI Global

NTT Com

Orange Business Services

PCCW Global

SingTel

Telmex

T-Systems

Verizon

Considering that the winners for the last 5 years have all been traditional telco's, it's interesting to note that for the first time this year we have a finalist in Atos who isn't a telco. There again, it's entirely in line with the corporate ambition of the company that on acquiring Siemens IT Solutions and Services in 2011 said “Today is a momentous day for our company as we embark on the next chapter in our history to become a top 10 global IT services provider" (Thierry Breton, CEO, Atos) - it looks like they've made that happen!

So who were the previous winners? Well, one of them, no longer exists, Global Crossing now being part of Level3.

2009 >> Global Crossing

2010 >> Verizon

2011 >> SingTel

2012 >> Orange Business Services

2013 >> NTT Com

Who will triumph in 2014, find out on the 2 December...

If you want to find out more about becoming or choosing an outstanding ICT company, Ocean82 CEO, Janet Watkin, will be running a session at this years Total Telecom Festival - come along and join the debate.

Singapore Video - CommunicAsia and the Asia Communication Awards

Video interviews from CommunicAsia and from the 2013 Asia Communication Awards #ACA13 are now available to  view in this playlist.

Featured companies include: Akamai; Bima and Robi Axiata; Commscope; CommunicAsia / SES Allworld; Dell; du; ESET; Huawei; Idea Cellular; Inview; Irdeto; Keymile; NTT Communications; Oracle; SAP; Smart Communications; ST Electronics; ST Microelectronics; Tata Communications; Telstra Global; and Voyager Innovations. You can watch them in the view below or visit the YouTube playlist.


The Total Telecom editorial team were in Singapore for CommunicAsia and the Awards and wrote extensive coverage of this years events, VIEW A LIST OF STORIES HERE or for a quick overview, read the post event FRIDAY REVIEW

View photographs from the awards night on our Facebook page or download the eBook from Total Telecom.

Welcome NTT Communications #ACA13

Total Telecom are delighted to welcome NTT Communications as sponsors of the 2013 Asia Communication Awards #ACA13.

NTT Comm join confirmed sponsors including Huawei, SingTel, StarHub, and ZTE for this years programme, the highlight of which will be the prestigious gala dinner on the 20 June 2013 at the Conrad Centennial in Singapore, on the third night of massive CommunicAsia expo.

Entries for this years awards close on the 15 March 2013 in 15 categories as follows:

• Best Brand Campaign – New!
• Best Content Service
• Best Enterprise Service – New! 
• Best SME Service – New!
• Customer Service Initiative 
• Emerging Market Initiative
• Innovation Award
• Operator of the Year
• Project of the Year – New!
• The Green Award
• The Social Contribution Award – New!
• Vendor of the Year
• Wholesale Operator of the Year
• Best Place to Work – New! (Complete the Survey)
• CEO of the Year (Nominate your CEO)

For more information, follow the following links:

• Download the CATEGORIES BROCHURE
• Request SPONSORSHIP INFORMATION
• Meet the 2012 Winners

From Russia with Love #FinanceSummit

OK, so we can't promise Mr Bond, but at the Total Telecom Finance Summit on the 10 & 11 October you can meet Henk van Dalen, the CFO of leading Russian operator, VimpelCom.

His keynote on the morning of day 1 provides provides a futuristic vision of the telecom finance and investment landscape in 2013 and beyond, something he's well qualified to comment on considering that in July alone VimpelCom have announced several major and innovative initiatives. These include:

• a global M2M alliance with partners at KPN, NTT Docomo, Rogers, SingTel, Telefonica, and Telstra aimed at increasing their capability to offer better value propositions to their customers in different markets and geographies.
• have won one of four wins LTE licenses in Russia

This type of initiative is illustrative of the type of experiences you will be able to hear about and discuss at the Finance Summit, living up to the strapline of "Best practice finance strategies for global telecoms".

To find out more about the Summit and speakers, visit www.totaltele.com/financesummit

Who will be the Users' Choice?

In 2011 SingTel were the telecom operator receiving the highest ranking in the Customer Satisfaction Index that determines the Users' Choice award, but now we are out to discover who will be victorious in 2012.


The Users' Choice award at the annual World Communication Awards is unique, being determined based on the assessment of a survey of multi-national enterprise users of telecom services. The survey is carried out annually in conjunction with Ocean82 who developed the methodology, and considers the responses of more than 1,000 multinational businesses and enterprises in more than 30 countries.

Currently the survey covers 24 international telecom operators, ranging from AT&T to Verizon Business, but we keep the door open to additional players who can gather 30 or more responses from their customers. If you would like to know more about participating, contact enquiry@totaltele.com 

   

The winner of the 2012 Users' Choice award will be revealed at the 14th annual World Communication Awards on the 13 November in London.


The survey link for enterprises to complete the survey is www.surveymonkey.com/s/UsersChoice2012 or for more information on the World Communication Awards, visit the website


The World Communication Awards are organised by Total Telecom


Share this using the hashtag: #WCAUsersChoice

Asia Communication Awards - Video's and Photo's

The Winners are out there and so are the video's and photos! The 2nd Asia Communication Awards are Total Telecom Awards and the winners were annouced in Singapore on the 19 June 2012 - during CommunicAsia

Asia Communication Awards 2012

Congratulations to all the winners...

BEST BUSINESS SOLUTION

Lavastorm Analytics - The Lavastorm Analytic Platform

BEST CLOUD SERVICE

SingTel - SingTel PowerON

BEST CONTENT SERVICE

StarHub - Hubbing: Experiencing Food Through FooD.I.Y

BEST MOBILE STRATEGY

Comviva - Comviva mobiquity mTicketing

CUSTOMER SERVICE INITIATIVE

Roshan - ISO 9001 for Customer Care in Afghanistan

CTO OF THE YEAR

Giorgio Migliarina - Telekom Malaysia

EMERGING MARKET INITIATIVE

Smart Communications - SHINE (Secured Health Information Network and Exchange)

GREEN TECHNOLOGY AWARD

Huawei - Green integration outdoor power system

INNOVATION AWARD

Smart Communications - Smart Netphone

OPERATOR OF THE YEAR

Smart Communications

OUTSOURCING PROVIDER OF THE YEAR

Aegis

SOCIAL MEDIA INITIATIVE

Tulip Telecom - Grey Gambit

VENDOR OF THE YEAR

Huawei

WHOLESALE OPERATOR OF THE YEAR

Pacnet

CEO OF THE YEAR

Ken Hu, Huawei 

For more information visit www.asiacommsawards.com 


More photo's are on our Facebook page: http://www.facebook.com/totaltelecomnews/photos

Top 10 Global #Telecom Operators

The annual Global 100 Operator report published by Total Telecom is the definitive who's who guide to the largest telecom operators in the world.


This year the Top 10 saw two go up, one go down and seven stay the same, the most significant being the rise of six places by América Móvil into the top 10.


The complete Top 10 list looks like this:

1. AT&T
2. NTT
3. Verizon
4. Deutsche Telekom
5. Telefónica
6. China Mobile
7. Vodafone
8. France Telecom
9. América Móvil
10. KDDI

You can download the entire Global 100 from Total Telecom


Of course revenue and profit is not the only measure of success, and this year we've seen different approaches rewarded, including:


AT&T (#1) CEO, Randall L Stephenson named CEO of the Year at the World Communication Awards (view his acceptance video)


BT Global Services (#15) named Best Global Operator at the 2012 World Communication Awards


Singtel (#28) named the Users Choice at the 2012 World Communication Awards (find out more about the Gap to Winner report to see how you measure up to Singtel)


Vodafone (#7) named the most valuable brand in telecom in our annual ranking of the 500 most valuable brands in telecoms.


It will be interesting to see how the winners shape up in 2012...