The Editor's Cut: winners

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World Communication Awards 2017 - Overview Video

For the complete list of winners, view the Roll of Honour on Total Telecom

View the video's from the Total Telecom Festival and World Communication Awards

This years Total Telecom Festival and World Communication Awards generated an extensive libraray of video, ranging from insightful speakers to elated winners.

Check though the playlist to hear from companies including: IDT, TeliaSonera International Carrier, SingTel, NTT Communications, Netnumber, Summit Communications, Telkomsel, Astelit, Huawei, TalkTalk Business, Orange Business Services, Portugal Telecom, TRA Bahrain, Plum Consulting, Movitel, Telkom Indonesia, Cambridge Communication Systems (CCS), B&B Electronics, and Orga Systems.

Videos include:

A new eco-system is needed
Anyone not looking at the end user is potentially dead #WCA14 #TTFest
Anywhereization - the trend changing the telco industry #TTFest
Bangladesh Update - Summit Communications #TTFest
Building a digital society in Indonesia #TTFest
CCS drive innovation in wireless backhaul system for small cells.
Child safety is driven by collaboration says TRA Bahrain #TTFest
Indipreneur scoops award for Best Small Business Initiative #WCA14
Interview Alex Sinaga - CEO - Telkomsel
Interview Konstantin Zhilin - Astelit #TTFest
Interview: Pieter Veenstra of Netnumber #TTFest
Mozambique based Movitel win Best Operator in an Emerging Market #WCA14
NTT - becoming a global ICT partner #TTFest
NTT Comm named Best Global Operator 2014
Orange wins Best Enterprise Service # WCA14
Portugal Telecom offer the best customer care in telecoms #WCA14
Project of the Year won by Orga #WCA14
SingTel are the choice of the telecom user
Taking service assurance to the next level
TeliaSonera - focussing on what we do best #TTFest
TeliaSonera win Best Wholesale Carrier #WCA14
The Most Innovative Connectivity Solution in #IoT
Wholesale Market Highlights #TTFest
Winners reaction Huawei at the 2014 World Communication Awards #WCA14

World Communication Awards 2014 - THE WINNERS!

Image: @TheEllenShow http://goo.gl/SakRKw

The annual World Communication Awards took place in Lancaster London last night and all the biggest and most innovative names in telecoms were in attendance. Here is the list of winners from last nights awards.

Congratulations must go to all of our finalists. To be shortlisted for the most prestigious awards in global telecoms is a huge honour in itself.

Best Brand Campaign
BT – BT Sport

Best Consumer Service
Mobitrans – Mobile Academy

Best Enterprise Service
Orange Business Services – Business VPN Hybrid

Best Small Business Initiative
PT Telkom – Indipreneur

Cloud Infrastructure Award
Orange Healthcare – Flexible Computing Healthcare

Best Infrastructure Initiative
Huawei

Best Network Operation Initiative
TalkTalk Business – Genesis

Innovation Award
Cambridge Communication Systems – CCS Self-Organising Small Cell Backhaul

Project of the Year
Orga Systems GmbH – Gold Convergent Charging and Billing

The Connected World Initiative
Jasper – Jasper Control Center

The Digital Experience Award
DigiVive – nexGTv

Social Contribution Award
Smart Communications

Best Customer Care
Portugal Telecom PT – Field Force transformation

Best Operator In An Emerging Market
Movitel – Sun of Africa

Best Wholesale Carrier
TeliaSonera International Carrier

Users' Choice Award
SingTel

Best Mobile Operator
Smart Communications

Best Global Operator
NTT Communications

CEO of the Year
Masayoshi Son: SoftBank

For more details on the winners and the complete list of finalists then view the Winners magazine now.

View the photos from the Asia Communication Awards #ACA14

Total Telecom have put together a selection of the best photographs from this years Asia Communication Awards as a slide show.

Also, don't miss Mary Lennighan's write up of the event on Total Telecom

WCA Winner's Report: Virtela - Best Customer Care 2013

In the build up to the opening of this year's World Communication Awards. We've been speaking to last year's winners to get the inside track about their winning entry. Follow our series of 'Winner's Reports' over the next few weeks.

First up; Virtela - Best Customer Care 2013.

Please summarise your winning entry.

Virtela, the leading global cloud networking company, offers an extensive suite of services – including managed networks, security, application acceleration, mobile device management and IT infrastructure management. These managed services are enabled by Virtela’s multi-carrier overlay network and Enterprise Services Cloud (ESC) platform, with Local Cloud Centers (LCCs) around the world that dynamically deliver services closest to enterprise end-users for the highest performance and lowest cost of ownership.

As a company that is driving cloud IT innovation, Virtela’s number one priority has always been, and will continue to be, its customers, which is why this past year, it created the Customer Excellence Program, bolstering its already industry-leading Customer Care Program. Based on customer and internal feedback loops and policing the processes and systems, this new quality assurance program allows Virtela to accelerate continuous improvements in how it delivers customer care.

Year after year, Virtela’s support team creates new standards for itself as well as the industry. And, each year, Virtela dramatically outperforms these service guarantees, pushing the envelope for customer care and service excellence. For example, in 2012, Virtela's support team improved the speed to answer customer calls by nearly 50 percent, answering first calls within an average of 6.4 seconds, down from 12 seconds in 2011. This is just one of many dramatic improvements Virtela has made in the past year.

Virtela has been recognized globally for its proactive Customer Care Program, which is driven by its world-class support team, who customers view as an extension of their own IT team.

How do you feel your product or service differentiates from its competitors?

Virtela maintains three Global Operations Centers staffed around the clock with IT experts who proactively monitor, inspect, detect and analyze customer networks and IT infrastructure to ensure global customers experience the highest levels of uptime. Virtela asserts no other service provider will be as highly responsive to customers’ needs - be it service quotes, service delivery, change requests, billing, or service issues. For Virtela, it doesn't matter who, what, when, where or why there's an issue, the support team goes the extra mile to resolve it, and fast. In fact, 95 percent of customer survey respondents in 2012 said they were highly satisfied or satisfied with Virtela's resolution of their issues.

What further innovations do you see in the area of your entry in 2014 and beyond?

Virtela is committed to continuous improvement and innovation in customer care. In 2014, Virtela will challenge itself to continue to outperform its already industry-leading metrics -- such as 99% of trouble tickets opened proactively, 99% of issues resolved at first call, and 95% of potential issues identified and resolved before they impact network health -- through additional automation, predictive analytics technologies, and mobility features for further enhancement of proactive support.

Want to enter the awards this year? Entries open on May 7th. Keep an eye on the website for further information - www.worldcommsawards.com

Olaf Swantee, EE - CEO of the Year 2013

At the fifteenth annual World Communication Awards, Olaf Swantee was named CEO of the Year and was there to pick up the trophy. He spoke exclusively to Total Telecom about what this meant to him and for EE.

You can view interviews with the other award winners, judges and sponsors in this playlist

Press coverage for #WCA13 is truly global

Winners Photo's - Asia Communication Awards 2013

The winners of the third annual Asia Communication Awards were revealed on the 20 June 2013 in Singapore. Here's the photo's of the winners. For the loist of winners and more news from this years CommunicAsia, read Mary Lennighan's Friday Review: White Out

15 #telecom success stories of 2012 #WCA12

This year fifteen outstanding global telecom companies won eighteen awards at the World Communication Awards in London.

They ranged from the most valuable telecom brand in the world [Total Telecom brand ranking 2012] to emerging market players from Africa, Asia, the Middle East, and Europe.

Along the way a number of other companies were Highly Commended, but all deserve mention for simply making it onto the shortlist.

World Communication Awards 2012 Winners and Finalists from Total Telecom

Next year the World Communication Awards celebrate 15 years as the leading mark of excellence in global telecoms, so why not talk to us about how you can align your brand with the best? Email wca@totaltele.com

Face in the crowd - photos from the World Communication Awards #WCA12

The photographs are back from last weeks World Communication Awards (read about the winners here) and a quick slide show has been put together of some of the tables and winners.

For any more information about the awards, contact us

Smart Moves in Asia #ACA12

Last nights 2nd Asia Communication Awards in Singapore saw 200 of Asia's telco movers and shakers gather in the prestigious Grand Copthorne Waterfront hotel in Singapore.

Highlights of the night were Telekom Malysia's Giorgio Migliarina picking up (in person!) CTO of the Year and the naming of Smart Communications from the Philippines being named Operator of the Year.

Smart Communications and Huawei Technologies were the big winners of the night picking up 3 awards each which bellies just how closely contested many of the categories were.

Congratulations to all the winners.

The full list of winners will be available at www.asiacommsawards.com

Seats, logos, and headaches

It's go to that time of year again when all talk in the Total Telecom office turns to the World Communication Awards. With the publication of the shortlist for the Users' Choice earlier this week, we now know who all the finalists are (View the full list here), and now it's just a case of slotting them into the ballroom at the Hilton on Park Lane. Almost every finalist is represented, so if you haven't yet booked your table, it's time to do so to avoid disappointment.

This year promises to be a bumper year with an impressive crop of senior execs known to be attending: think Ian Livingston & Sally Davis (BT), Stephen Carter (Alcatel-Lucent), Rakesh Bhasin (COLT), Erik Hallberg (TeliaSonera) to name justs a few...

So it's all coming together, just as soon as we get all those company logo's in and work out if we really can fit seats in the lobby...

Book now - don't be disappointed!

And the winners are...

Last night saw the presentation of the first World Vendor Awards at the spectacular UnderGlobe in central London.

More than 150 guests gathered to enjoy drinks, dinner, and of course the awards themselves - brilliantly introduced and hosted by Dominic Holland - described by The Times as ‘The Uk’s master of observational comedy’

Particular success was enjoyed by Huawei Technologies, Juniper Networks, and Comviva Technologies - you can view the full list of Winners and the Highly Commended finalalists here.

Of course there is always one no-show, and the prize for Best Mobile Device goes to Apple - who aren't here. What a shame!

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