10 most read #telecom articles from last week

Here's what people were reading in their first week back at work, from the latest news by Total Telecom:

Huawei says 2014 revenue hit $46bn

DoCoMo tackles Tata on India stake sale

Android market share falls in Europe, US

T-Mo posts strong Q4 net adds, but is likely still behind Sprint

Global tablet market still stagnant - analysts

T-Mobile US to trial LTE on unlicensed spectrum

Nokia completes Panasonic base station buy

New year in telecoms, same old story

Verizon mulls AOL deal, but CEO says no to takeover

Bezeq appeals competition ruling

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The top 4 global operators in telecoms #TTFest #WCA14

WCA Category Spotlight: Best Global Operator 

As the World Communication Awards draw nearer we’re finding it harder and harder to hide our excitement here.

As part of the World Communication Awards we’re releasing a set of Category Spotlights (in countdown fashion of course) highlighting the finalists for that particular category. We started things off last week with the Best Brand Campaign and now we turn our attention to the Best Global Operator category.

Finalists 
AT&T
NTT Communications
Tata Communications 
Telstra 

AT&T 
AT&T is one of the most honoured communications holdings companies in the world, operating in North America, South America, Europe, Asia, Africa and Australia with customers in practically every country on the planet.
With a powerful array of network resources that includes the nation’s most reliable 4G LTE network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best global wireless coverage, based on offering roaming in more countries than any other U.S. based carrier, and offers the most wireless phones that work in the most countries. The sheer amount of IP-based business communications services is one of the most advanced in the world.

NTT Communications 
NTT are the top ranked telecommunications company in the world. The company offers seamless services in 196 countries/regions, operates more than 150 data centres, has one of the world's largest IP backbones and is Asia’s largest network wholesaler. With Enterprise customers outside Japan number over 3,400. NTT Com has formulated a global cloud vision as a strategic plan for increasing revenue and profits in the enterprise sector.

Tata Communications 
Tata Communications provides innovative services across 6 continents through N industry-leading global infrastructure, and is supported by staff in over 40 countries. A Tier-1 global IP network that spans Africa, Asia, Europe, North America and South America. With a massive global customer base including; 3,000 large enterprises, 1,600 service providers and 700 mobile operators.
It’s also worth noting that in April 2014 Tata Communications was for the first time awarded a position in the ‘Leaders’ quadrant of the Gartner Magic Quadrant for Global Network Service providers. The Magic Quadrant evaluates companies based on ‘completeness of vision’ and ‘ability to execute’.

Telstra
Telstra Corporation Limited (“Telstra”) is one of Australia’s leading telecommunications and media services companies. It is a global supplier of managed network services and international data, voice and satellite services, providing scalable and reliable managed network services.
Telstra has a global footprint in Asia, UK, Europe, Middle East, Africa and the Americas. Its network capabilities are among the largest and most diverse in Asia Pacific. With its international presence including and international Group, headquartered in Hong Kong; Access to 230 countries and territories and more than 2,000 PoPs around the world; A network that stretches over 364,000km around the globe, nearly half the traffic from which feeds into major hubs in Hong Kong and Australia; and a global presence with over 4,000 staff in more than 20 countries.
Telstra’s aspiration is to provide the best service in its industry and has been working hard to put the customer at the centre of everything it does every day. Today, Telstra has about 75,000 more advocates and around 160,000 less detractors than last year and it’s clear that efforts are having a positive impact.


To find out who is the Best Global Operator then book your place at the World Communication Awards on 2nd December at The Lancaster hotel, London. The biggest party in telecoms! To see who else is leading the way in global telecoms then have a look at Total Telecom Global 100 edition to find out more.

Three leaders in Asian Telecoms #ACA14

Now that the voting is open for the 2014 CEO of the Year, several people have asked who the previous winners have been for this prestigious title, which is now into it's forth year at the Asia Communication Awards.

So, looking back at the previous years:

In 2011 we were delighted to name Mr Yue Li, the Chief Executive Officer and General Manager at China Mobile Communications as the inaugural CEO of the Year. He headed a fantastic line up for our first ever Asia Communication Awards, presented at Raffles in Singapore, which included Smart Communications being named Operator of the Year. You can view all the 2011 winners here.


In 2012 the awards dinner moved across to the larger Grand Copthorne Waterfront Hotel in Singapore as more companies discovered the ACA.

One thing that didn't change was Smart's success, once again walking away with the Operator of the Year trophy, but this time the winners list was headed by Mr. Hu Houkun (Ken Hu) Deputy Chairman of the Board and Rotating CEO of Huawei, who also took Vendor of the Year for the second year running.

And so to 2013 with another new venue in the shape of the imposing Conrad Centennial Hotel, where the Asia Communication Awards will also be presented in 2014 [book your tickets - final night of CommunicAsia: party party party!], which saw some things change, but others stay the same. Huawei completed the hattrick, walking away with Vendor of the Year for the third consecutive year, whilst local player StarHub took the trophy for Operator of the Year. CEO of the Year went to the widely admired Vinod Kumar of Tata. You can view the entire roll of honour here.

So who will be CEO of the Year in 2014? Well that's still up to you. Voting is currently open HERE but remember you must get your vote in by the 20 April 2014. The winner will be revealed at the awards dinner in Singapore on the 19 June.

VOTE NOW FOR CEO OF THE YEAR

BOOK YOUR TABLES FOR THE GALA DINNER

19 candidates for the #ACA14 CEO of the Year

The nominations are in and 19 candidates have been gathered for CEO of the Year at the 4th annual Asia Communication Awards.

Last years' winner, Vinod Kumar of Tata Communications makes the list again and is joined by a stellar line

up of industry talent comprising:

• Ahmad Al Hanandeh: Zain Jordan
• Akira Arima: NTT Communications Corporation
• Carl Grivner: Pacnet
• David Thodey: Telstra
• Dr. Amer bin Awadh Al-Rawas: Oman Telecommunication (Omantel)
• Ehsan Bayat: Afghan Wireless Communication Company
• Karim Khoja: Telecom Development Company Afghanistan (Roshan)
• Lalith De Silva: Sri Lanka Telecom
• Masayoshi Son: Softbank
• Naeem Zamindar: Wateen Telecom
• Napoleon L. Nazareno: Smart Communications
• Yousuf Abdulla Al-Kubaisi: Ooredoo Group
• Nguyen Manh Hung: Viettel Group
• Osman Sultan: du
• Salih Al Abdooli: Etisalat
• Salman Abdulaziz Al-Badran: Kuwait Telecom Co. VIVA
• Tan Sri Dato' Sri Zamzamzairani: Telecom Malaysia
• Tan Tong Hai: StarHub
• Vinod Kumar: Tata Communications Limited Group

To cast your vote for this years CEO of the Year, go to the poll hosted by Survey Monkey

The winner will be revealed during the spectacular gala dinner in Singapore on the 19 June 2014, the last night of CommunicAsia, so why not come along as a fitting end to a busy week?

Meet Expert Delegates at the Network Management Show

If you need another reason to attend next weeks Network Management Show, here's 15 of them!

There will be hundreds of leading influencers in the network management space attending next weeks event, so here's a snapshot of just 15 of those you might like to meet:

To find out more about the agenda and networking opportunities, DOWNLOAD THE BROCHURE

What is #CEM - five practitoners you need to hear

Customer experience management #CEM is widely touted as the only remaining point of differentiation for communication service providers. Whether or not this is true, it is important enough for Total Telecom to put on a dedicated Customer Experience Summit, in London, on the 14 November.

A fantastic line up of operators, analysts and solution providers includes:

• Mr Wayne Schutte: Director, Customer Experience, EE
• Mr Madhusudhan Mysore: Chief Network Officer, Network & Service Operations SS - Tata Communications
• Mr Graham Webster: Director, Customer Experience, Telefónica Europe
• Mr Ahmad Kamal: Chief Officer Customer Services Operations - Ufone GSM
• Ms Janet Watkin: Founder, Ocean82

Who are they, and what are they talking about:

Mr Wayne Schutte: Director, Customer Experience, EE
Wayne Schutte joined Everything Everywhere in 2011 as part of the contact centre operations leadership team for the Orange and T-Mobile brands. In September he was appointed as the Director of Customer Experience team, which brings together expertise on customer insight, loyalty, excellence and innovation for all customer channels.
@TTSummit: Everyone’s talking about it... but what actually is CEM?

Mr Madhusudhan Mysore: Chief Network Officer, Network & Service Operations SS - Tata Communications
Madhusudhan leads CSO (Customer and services Operations group), for Tata Communications. His key focus at Tata Communications is to enhance the service capabilities and customer facing activities across the globe. He is responsible for supporting Global Carrier (Voice and Data) & Enterprise Services (Network and Managed) Operations
@TTSummit: Effective customer experience management strategies to retain enterprise customers

Mr Graham Webster: Director, Customer Experience, Telefónica Europe
Graham is responsible for leading the Customer Experience activity for Telefonica Europe as Telefonica continues to increase its focus on its customers. In 2011 he led the development of the Social Media Strategy for Telefonica Europe.
@TTSummit: Happy customers – using customer experience as a point of differentiation and to improve loyalty

Mr Ahmad Kamal: Chief Officer Customer Services Operations - Ufone GSM
Ahmad Kamal is currently leading the Customer Services division at Ufone in Pakistan. He possesses a rich and diversified experience spanning over 23 years in the Telecommunication Industry. He is regarded as one of the pioneers of Customer Experience management in Pakistan being associated with the industry since 1989.
@TTSummit: Understanding your market to offer a great customer experience

Ms Janet Watkin: Founder, Ocean82
Janet successfully developed and launched the OCEAN (Outstanding Customer Experience Analysis & News) programme for evaluating user perceptions of service providers. Janet looks to find root cause for dissatisfaction and offers consultancy to clients on achieving world class standards of service aligned with customer priorities.
@TTSummit: Panel discussion: Effective customer experience management strategies to retain enterprise customers

To hear more on this subject, come along to the inaugural Total Telecom Customer Experience Summit on the 14 November 2012.

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