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Showing posts with label EE. Show all posts
Showing posts with label EE. Show all posts

Find out why copper is leading the way in telecoms

Earlier this year, we repositioned our Viewpoints section as the Knowledge Network, giving the articles greater prominence in our newsletter and on the website, and readership has gone through the roof.

But what is really interesting is to see what you read most 2014, and both number 1 and number 12 are about copper - guess that explains why we've launched Gigabit Copper for 2015!

So if you haven't read all of these articles, they make great Christmas reading...

Here in order of popularity are the top dozen viewpoints from 2014:

Leading the way, the most popular viewpoint of 2014

Revolutionising copper to relieve the backhaul bottleneck

Published in October, by Stephen Cooke, CTO, Genesis Technical Systems - this Knowledge Network article generated more than 4 times the average readership. Read it here

    And here's the rest...

    Where Should You Focus Investment in Your Projects? Insight provided by Juniper Networks
      Building a cloud to drive transformation of traditional enterprises and industries - Huawei
        Enabling Business and Operations Excellence for a Better Connected World - Huawei
          Of course, not all viewpoints have to be written, and Changing Customer Expectations are driven by blurring borders between mobile and fixed & voice and data was a video interview conducted with EE's Mansoor Hanif, Director of RAN Development and Programmes at the Total Telecom IPX Summit in September.
            Pre-dating our Knoweledge Network branding, Nitin Bhandari of Skyfire none the less wrote a compelling article, ranking high without even the extra promotion that more recent viewpoints enjoyed! Mobile video: give your network a sporting chance
              Transparency is the key to drastically cut network operators' $15bn annual outage revenue loss by SpatialBuzz
                Another great video interview from the IPX Summit, Get IP & TDM on equal footing and IPX will take off featuring Dan Warren, Senior Director of Technology at the GSMA
                  The UK's SmartCity Revolution sees CityFibre's Mark Collins speak with Total Telecom
                    At number 10, Telstra give their view on Expanding Business into Asia: Why It’s Important and How to be Strategic
                      An insight into the Wifi-Offload technology and lab testing solutions is another slightly different format, being delivered as a webinar featuring Anritsu's François Ortolan
                        And last, but not least in the top 12, another appearance for copper! G.fast forward to copper and fibre harmony, Ronan Kelly of Adtran


                        If you are interested in what Adtran and CityFibre are saying, both will be speaking at Total Telecom events in 2015. Adtran are sponsors of Gigabit Copper (Munich, March 2015) and CityFibre are speaking at Connected Britain (June, London) 

                        Publish your own Knowledge Network article with Total Telecom, email info@totaltele.com 

                        5 sessions you can't afford to miss at Total Telecom Festival #TTFest




                        There are only a couple of weeks until the Total Telecom Festival and the World Communication Awards (WCA) we are very excited for the biggest party in telecoms.

                        To get you as eager as we are, here are a handful of sessions we can’t wait to see adn you can't afford to miss.

                        Tuesday 2 December
                        9.35
                        Keynote Speaker: Re-defining the Telco-OTT relationship: From Telco to Digital Company 
                        Alex Sinaga, Chief Executive Officer, Telkomsel 

                        Alex Sinaga




















                        10.05
                        Keynote Speaker: Future proofing the network and what lies ahead for the mobile operator 
                        Fotis Karonis, Chief Technology Officer, EE















                        15.00
                        The next step for network service providers in the age of the digital ecosystem 
                        Stephen Shurrock, Director of Innovation and Digital Disruption, Telefonica O2 Ireland Limited
                        and Chris Lewis, MD, Lewis Insight


















                        18.30
                        The 16th World Communication Awards
                        The biggest and most prestigious party in telecoms.














                        Wednesday 3 December
                        11.15
                        THE HANGOVER SESSIONS

                        Day Two of the Festival will do something that has never been done before. WCA winners will present to the delegation. Exploring the key factors as to why they won their awards, promoting best practice, innovative thinking and thought leadership. Whether you win an award or you want to know what you need to do to win in future, these sessions are not to be missed.



















                        Have a look at the full agenda to see the other great sessions and don't forget to book your place for the Festival and WCA!

                        The 7 brand campaigns leading the telecoms world #TTFest #WCA14


                        WCA Category spotlight: Best Brand Campaign

                        The World Communication Awards are just under a month away and we can’t hide our excitement!
                        With the biggest party in global telecoms almost here, Total Telecom will be putting together a series of category spotlights. Where each post will focus on a particular awards category, giving you with the key information you need to know about the categories, finalists and the awards. We’ll kick things off with the today with the Best Brand Campaign category.

                        Finalists 
                        BT – BT Sport
                        Roshan – New Heights
                        EE Mobile – Biggest, Fastest, Best
                        Idea Cellular – Idea Internet All India
                        Ooredoo – Ooredoo
                        Orange – Go Europe
                        Smart Communications – Jump In

                        BT – BT Sport
                        BT Sport is BT’s new sport offering; three channels, BT Sport 1, BT Sport 2 and ESPN showing exclusive sports content including the Barclays Premier League, Aviva Rugby Premiership and Moto GP.
                        As well as just sport provision, they’ve also teamed up with high profile celebrity experts such as Claire Balding, Brian O’Driscoll and Jake Humphrey, offering the very best in broadcasting and helping the BT to its best year-on-year business performance in 10 years.

                        Roshan – New Heights
                        Brand campaigns in Afghanistan are few and far between, with the majority of them focusing on products, promotions or services. Roshan, did the unthinkable and launched the ‘New Heights’ campaign, celebrating 10 years of operations in Afghanistan, and the part they’ve played in the rebuilding of the economic development of the country.
                        Focusing on television, Roshan created a 60-second television commercial, illustrating the emotion the region- including its socioeconomic impact on jobs, finance and education, tugging at the viewership’s heartstrings. All in all, celebrating what customers and the country can do with mobile and how Afghanistan as a whole has reached ‘New Heights’.


                        EE Mobile – Biggest, Fastest, Best
                        Ahead of 4G launches from rival companies EE launched ‘Biggest, Fastest, Best’. A campaign demonstrating the commercial success and industry-leading capabilities of its network, with its world leading speeds and amazing coverage of the British population.
                        Making use of viral videos, #SuperfastSarnie Twitter challenge completion and of course television and cinema adverts. Not forgetting teaming up with Hollywood A-List actor Kevin Bacon to really legitimise the brand image.

                        Idea Cellular – Idea Internet All India 
                         The 3rd largest mobile operator in India, launched the ‘Idea Internet All India’ campaign to build the category of mobile internet services in India.
                        The campaign builds on a simple cultural insight – “in India, people easily fall prey to everyday small cons for lack of information”. Internet is a great information leveller and Idea used this insight to drive the message. The Big Idea was- “India mein ab No Ullu banaoing”, meaning “now no one can make a fool of anyone in India”. The communication ended with the message “Idea Internet All India” dramatized by the catchphrase “har mobile par internet, what an idea!” (English: Internet on every mobile, what an idea!).

                        Ooredoo – Ooredoo 
                        The Ooredoo brand was launched during the GSMA Mobile World Congress 2013 in order to deliver maximum impact and the launch saw a series of renowned speakers such as Cherie Blair and Dr. Hamadoun Toure of ITU take part.
                        Ooredoo wanted to unleash the potential of its customers throughout the group to go beyond simply connecting people to helping people achieve their full potential and supporting human growth in all its dimensions. Overall, Ooredoo recognises the potential of communications to transform lives by empowering people– and that supported the choice of the new brand and name.


                        Orange – Go Europe
                        ‘Go Europe’ is a series of new roaming offers that Orange started offering in 2013 to simplify roaming charges for customers in Europe and are designed specifically to instill confidence in customers by guaranteeing that there will be no surprises.
                        At a time of phenomenal innovation in the telecoms market, the issue of roaming continues to be a sore spot for the industry due to a historical legacy of customers who have faced unexpectedly large bills.
                        With this in mind, Orange wanted to drive customer adoption of its roaming services up by making them more affordable and eradicating the associated fear of running up large bills. Simplicity and transparent pricing.

                        Smart Communications – Jump In
                        The Jump In campaign was aimed to encourage the youth to “Jump In,” to go for their dreams and embrace change – such as a change in cellular networks – that would enable them to “Live More,” in line with Smart’s overarching brand campaign.
                        The campaign had to make Smart relevant to them while establishing that it is young and cool, and that it spoke their language. Jump In sparked record-breaking buzz and online conversations for the brand, making it one of the most talked about launches of 2013.

                        To find out who will win Best Brand Campaign then you need to book your place for the World Communication Awards now. Keep an eye out for more Category Spotlights on The Editor’s Cut. 



                        Discover why the Internet of Things depends on network management #NMS14

                        With the internet of things (#IoT), there will be billions of devices and sensors in the network that the operator must be able to manage. Network management becomes critical to the way an operator runs it's business.

                        Watch Chris Lewis (Lewis Insight) discuss network management with Graham Wilde of BWCS

                        )

                        Total Telecom will hold the 2nd Network Management Show on the 1 & 2 July 2014. It is the must attend event for all those who want to discover how to get the most from their network. Download the sponsorship prospectus


                        FEATURED SPEAKER: Tom Bennett: Director of Network Services and Devices, EE
                        "Why is Network Management the hot topic in telecoms today?"
                        Download the conference brochure




                        Innovation and Announcements - Mobile Broadband Stories from the MBB Forum

                        Total Telecom worked with Huawei Technologies to provide exclusive coverage of the Global Mobile Broadband Forum last week. The video's are now available, including Zain and EE LTE-A annoucements, plus thought leaders from the likes of the BBC, YouTube and GSMA.

                        Here you can watch Matthew Postgate of the BBC talk about BBC iPlayer, but you can also view the entire playlist on YouTube


                        Other videos include:

                        • Leveraging MBB for TV experience: Matthew Postgate, Controller, BBC Research & Development
                        • EE aims to stay top:  Fotis Karonis, CTO at EE
                        • Opening the Way for MBB Success: David Wang, President of Huawei’s Wireless Network Business Unit
                        • 5G: A Technology Vision: Tong Wen, Huawei
                        • Tele2 Finds the Perfect Match: Tele2 Group CTIO Joachim Horn
                        • Opportunity meets preparation: Nizar Zalila, Head of Converged Data, Telefonica
                        • Marketing telco services: Mark Kaplan, Founder, White Label Partners
                        • Collaboration for better experience: Francisco Varela, Global Director Platform Partnerships, YouTube
                        • Zain Kuwait LTE steps up: Almar Al-Omar, CEO of Zain Kuwait
                        If you want to talk to Total Telecom about covering your event, email sales@totaltele.com 

                        New Tricks or Making Space?

                        New Tricks and Making Space have both been headlines for 2013 issue of Total Telecom+, but last week if you'd wanted to read the PDF's you would have struggled. The reason was an 'upgrade' by our tracking company DoubleClick - part of Google - which left us with tracked links to previous content that they couldn't / wouldn't update! So much for #BigData - we would have passed on any data if it meant readers could access our content!

                        Anyway, now normal service has been resumed with us updating as many of the links as possible, but if you come across one which still doesn't work, please let us know...

                        In the meantime, it seemed a good opportunity to update you on what you may have missed so far in 2013, so here's the issues from the ARCHIVE for the year to date:

                        Making Space - July Total Telecom+

                        July 2013: MAKING SPACE
                        Business: SK Telecom goes on the record about LTE-A.
                        Technology: Next-generation network rollout in AsiaPac.
                        Geography: Taiwan’s forthcoming 4G spectrum auction.
                        www.totaltele.com/plus.aspx?ID=37





                        New Tricks - Total Telecom+


                        June 2013: NEW TRICKS
                        Business: We talk to EE's Mansoor Hanif about the telco's LTE strategy.
                        Technology: Telcos must take advantage of what they know about customers.
                        Geography: Consolidation on the cards in Sweden and Denmark.
                        www.totaltele.com/plus.aspx?ID=36




                        Selection Box - May Total Telecom+


                        May 2013: SELECTION BOX
                        Business: We talk to Ooredoo's Paul Salmon about modernising its networks.
                        Technology: Telcos opportunity to act as cloud services aggregators.
                        Geography: Mobile licences in Myanmar attracted some of the biggest telcos.
                        www.totaltele.com/plus.aspx?ID=35




                        April 2013 - Contentment - Total Telecom+


                        April 2013: CONTENTMENT
                        Business: We talk to AT&T's Jeff Weber about the telco's decision to differentiate in areas other than content.
                        Technology: CanBT become a credible pay TV challenger.
                        Geography: The pay TV market in the Asia Pacific region.
                        www.totaltele.com/plus.aspx?ID=34



                        Face Time - Total Telecom+


                        March 2013: FACE TIME
                        Business: The top 50 telecoms operator brands ranked by value.
                        Technology: LTE-Advanced carrier aggregation and new smartphone platforms.
                        Geography: Spain's mobile operators are losing subscribers but the broadband market is buoyant.
                        www.totaltele.com/plus.aspx?ID=33



                        Fresh Thinking - February Total Telecom+


                        February 2013: FRESH THINKING
                        Technology: Lessons in LTE
                        Business: On the record with Nikki Flan
                        www.totaltele.com/plus.aspx?ID=31

                        Meet Expert Delegates at the Network Management Show

                        If you need another reason to attend next weeks Network Management Show, here's 15 of them!

                        There will be hundreds of leading influencers in the network management space attending next weeks event, so here's a snapshot of just 15 of those you might like to meet:


                        To find out more about the agenda and networking opportunities, DOWNLOAD THE BROCHURE

                        There is no room for sleight of hand when it comes to ensuring a good customer experience

                        June 2013 Total Telecom+ is entitled New Tricks. It is available as a designed for tablet edition or as a PDF download.

                        For the most part, users of telecoms services are not looking for anything ground-breaking in their interactions with their service provider; they just want some good, old-fashioned customer care.

                        But providing what seems so simple to the customer is often a complex process for the operator. As our feature on p.8 shows, telcos have a wealth of tools and data at their disposal capable of telling them where their customers are in the network and what they are trying to achieve, thereby enabling them proactively to solve any problems and to create innovative services and pricing models. over small populations. Read more of Mary Lennighan's leader...

                        Also in this issue you will find

                        • Business: We talk to EE's Mansoor Hanif about the telco's LTE strategy. 
                        • Technology: Telcos must take advantage of what they know about customers.
                        • Geography: Four’s a Crowd: Consolidation on the cards in Sweden and Denmark as mobile operators compete over small populations.

                        Download PDF version

                        Get Tablet Edition for iOS or Andorid


                        Don't forget to check out previous issues of Total Telecom+ in the archive:

                        May: Selection Box - People are increasingly looking for choice without having to go too far to find it
                        [cloud services, Myanmar, Ooredoo]

                        April: Contentment - IPTV operators take different approaches to keeping their customers happy
                        [TV, Wholesale, AT&T, IPTV, Asia-Pac]

                        March: Face Time - Telecoms operators, vendors and OS providers are all seeking recognition from consumers [Brands, 4G, Spain]

                        February: Fresh Thinking - A new-look Total Telecom+ launches as Europe’s mobile operators get serious about LTE [LTE, o2, North America]

                        Exclusive 4G update from EE

                        EE CTO, Fotis Karonis spoke exclusively to Total Telecom at last weeks Total Telecom World. You can view the interview here and gain his perception on what he thinks it means for the UK, and how it is going since the 4G service launch.

                         

                        What is #CEM - five practitoners you need to hear


                        Customer experience management #CEM is widely touted as the only remaining point of differentiation for communication service providers. Whether or not this is true, it is important enough for Total Telecom to put on a dedicated Customer Experience Summit, in London, on the 14 November.
                        Happy Customers

                        A fantastic line up of operators, analysts and solution providers includes:

                        • Mr Wayne Schutte: Director, Customer Experience, EE
                        • Mr Madhusudhan Mysore: Chief Network Officer, Network & Service Operations SS - Tata Communications
                        • Mr Graham Webster: Director, Customer Experience, Telefónica Europe
                        • Mr Ahmad Kamal: Chief Officer Customer Services Operations - Ufone GSM
                        • Ms Janet Watkin: Founder, Ocean82

                        Who are they, and what are they talking about:

                        Mr Wayne Schutte: Director, Customer Experience, EE
                        Wayne Schutte joined Everything Everywhere in 2011 as part of the contact centre operations leadership team for the Orange and T-Mobile brands. In September he was appointed as the Director of Customer Experience team, which brings together expertise on customer insight, loyalty, excellence and innovation for all customer channels.
                        @TTSummit: Everyone’s talking about it... but what actually is CEM?

                        Mr Madhusudhan Mysore: Chief Network Officer, Network & Service Operations SS - Tata Communications
                        Madhusudhan leads CSO (Customer and services Operations group), for Tata Communications. His key focus at Tata Communications is to enhance the service capabilities and customer facing activities across the globe. He is responsible for supporting Global Carrier (Voice and Data) & Enterprise Services (Network and Managed) Operations
                        @TTSummit: Effective customer experience management strategies to retain enterprise customers

                        Mr Graham Webster: Director, Customer Experience, Telefónica Europe
                        Graham is responsible for leading the Customer Experience activity for Telefonica Europe as Telefonica continues to increase its focus on its customers. In 2011 he led the development of the Social Media Strategy for Telefonica Europe.
                        @TTSummit: Happy customers – using customer experience as a point of differentiation and to improve loyalty

                        Mr Ahmad Kamal: Chief Officer Customer Services Operations - Ufone GSM
                        Ahmad Kamal is currently leading the Customer Services division at Ufone in Pakistan. He possesses a rich and diversified experience spanning over 23 years in the Telecommunication Industry. He is regarded as one of the pioneers of Customer Experience management in Pakistan being associated with the industry since 1989.
                        @TTSummit: Understanding your market to offer a great customer experience

                        Ms Janet Watkin: Founder, Ocean82
                        Janet successfully developed and launched the OCEAN (Outstanding Customer Experience Analysis & News) programme for evaluating user perceptions of service providers. Janet looks to find root cause for dissatisfaction and offers consultancy to clients on achieving world class standards of service aligned with customer priorities.
                        @TTSummit: Panel discussion: Effective customer experience management strategies to retain enterprise customers

                        Total Telecom Customer Experience Summit
                        To hear more on this subject, come along to the inaugural Total Telecom Customer Experience Summit on the 14 November 2012.

                        For sponsorship opportunities contact
                        Oliver Chandler on +44 (0)20 7608 7041

                        Telecom Headlines: Wednesday 12 September


                        > UK gets LTE with EE and BJ
                        > Huawei to invest $2bn in UK over five years
                        > Nokia Siemens confirms talks to sell BSS unit
                        > Apple's new iPhone a mixed blessing for wireless carriers
                        > Cloud-based services to see double digit growth


                        UK gets LTE with EE and BJ
                        Mobile operator unveils new brand for LTE, FTTH services; mayor of London rubs salt into wound for U.K. rivals; and CEO hints at LTE version of iPhone 5.
                        http://goo.gl/7r6v7

                        Huawei to invest $2bn in UK over five years
                        Chinese equipment maker pledges to double U.K. workforce following meeting with David Cameron.
                        http://goo.gl/HCBNv

                        Nokia Siemens confirms talks to sell BSS unit
                        CEO says vendor is also looking to sell its applications business.
                        http://goo.gl/NVXIL

                        Apple's new iPhone a mixed blessing for wireless carriers
                        Mobile operators could face hefty subsidy payments for new device.
                        http://goo.gl/23wLu

                        Cloud-based services to see double digit growth 
                        Spending on cloud-based IT services will approach $100 billion in 2016, analyst firm forecasts.
                        http://goo.gl/VWzbD

                        FEATURED EVENT
                        EE have promoted a strong focus on the customer. Find out how your CEM strategy can help your business at the Total Telecom Customer Experience Summit
                        14 November 2012, The Lancaster - London
                        http://goo.gl/ZNLiy